It’s actually part of the Rank Group, one of Europe’s leading gambling and leisure businesses. In the UK, Rank operates 57 land-based casinos and 98 Mecca Bingo clubs, and boasts annual revenues in excess of £400 million.
The online version of Grosvenor Casino has been established since 2007, and operates under a strict Alderney licence which means US custom is prohibited. It’s one of the few casinos to offer manual flushing – the option to withdraw all your funds in a single transaction.
Grosvenor Casino’s customer service which exactly what I expected – it was straight forward and good. They are UK focused (well, only accept UK and Irish customers) and have a free phone telephone number. They also offer email support and a Live Chat function.
I have made quite a number of deposits at Grosvenor Casino and rarely had to contact their customer support team. On the few occasions I did, I found them to be pleasant and reliable. I have emailed them a few times (mainly to ask which slots they will be adding!) and their response times were quick (within 2-3 hours mostly) – even at weekends.
They only operate from 8am to 11:59 (why not stay 1 more minute?!) 7 days a week, 365 days a year. I don’t personally have a problem with that as I tend to play mainly just after dinner time (from 7-11pm). Apparently Grosvenor Casino operates a Live Chat function – I can’t seem to locate it on the website so will update this section when I hear back from them.
When you want to withdraw/cashout, the customer support team will try to identify you via the address you provided. If this isn’t a problem, you won’t need to submit any identification documents. Anyway, overall their customer service is decent and to be expect from an operator that has decades of land based experience.
Grosvenor casino review – If you live in the UK then you have of course heard of Grosvenor casinos. You’ve most likely visited a few, especially if you live by or visit one of the major coastal towns like Brighton or Blackpool. While the self-anointed “biggest casino brand” of the UK has been going since the 70’s by the name of County Clubs, the company seems to have taken over the casino scene in the UK for the last few years. This is partly thanks to the fact that the casino took over Gala in 2013, and the extra 19 land-based casinos made them the largest in the UK, and partly thanks to their hugely successful entry into the world of online gaming.
Grosvenor Casino offers a very broad range of games to suit players of all tastes. There is a selection of over 200 slots games to choose from, including popular titles like ‘Lancelot’, ‘Pharaoh’s Tomb’ and ‘Bejeweled 2’, as well as plenty of games inspired by well-known TV shows such as ‘Britain’s Got Talent’, ‘Baywatch’ and ‘The X Factor’.
There is also a wide selection of classic table and card games, including Roulette, Blackjack, Baccarat, Dice and Video Poker. Within the more popular categories, for example Blackjack or Roulette, there are also several different variants to choose from: players can select ‘Pinball Roulette’ or ‘Real Deal European Roulette’, or ‘Classic Blackjack’ and ‘Multi Hand Blackjack’.
In addition, users can play poker by downloading the Grosvenor Poker Client, enjoy a range of live casino table games online and play casino on their mobile with Grosvenor apps for both Android and iOS devices.
The Grosvenor Casino website has a simple, clean and sophisticated design that’s highly user-friendly. A nav bar that can be found on the homepage clearly signposts the most important sections of the website, including ‘Live Casino’, ‘Slots & Games’, ‘Table & Card’, ‘Poker’, ‘Promotions’ and ‘Loyalty’. A Featured panel provides new users with a handy starting point, showcasing some of the most popular titles on the website, while a handy personalised widget for ‘Recently played games’ introduces a sub-navigation bar with quick links pointing players to their last-played titles.
Once players select a particular games category, for example ‘Slots & Games’, they’ll find well-organised pages broken down into clear sub-sections like ‘Arcade’ and ‘Scratchcard’, accompanied by helpful icons. There’s the option to then toggle through each section viewing four titles at a time, or to simply click ‘View all’ to browse all games in the section. These can then be sorted by Game Type (e.g. Baccarat) or sorted by criteria such as ‘A-Z’, ‘Featured’ and ‘Most recent’.
Promotions & Bonuses
New Players experiencing Grosvenor Casino for the time will thoroughly enjoy the easy to access 100% Welcome Bonus. Many online-casinos try to wrap their generous promotions in complicated regulations and restrictions, making for a usually unsatisfying promotional experience. Grosvenor keeps their promotion simple so players can get right to enjoying all this preeminent online-casino offers.